We visited a Claire’s store the day the teen retailer filed for bankruptcy

Claire's is known for its teen jewelry and accessories.

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Claire’s is known for its teen jewelry and accessories.
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Business Insider/Mary Hanbury

Claire’s, the teen jewelry and accessories retailer known for its iconic ear-piercing service, filed for Chapter 11 bankruptcy protection on Monday. The company has been crippled with $2 billion of debt and agreed to a restructuring plan to reduce its debt by $1.9 billion.

In the bankruptcy filing, Claire’s announced it would be closing 92 stores across the US in March and April.

Claire’s has been hit hard by declining traffic to malls since most of its 7,500 stores are located in shopping malls. The majority of its store closings will impact mall-based stores.

“A Claire’s store is located in approximately 99% of major shopping malls throughout the United States,” Claire’s said in a bankruptcy filing, citing data showing that traffic to malls had declined 8% over the last year.

“This decline may be attributable to several factors, including competition from big-box retailers, large tenant closures (leaving malls without an ‘anchor’ tenant to drive foot traffic), and the increased popularity of online shopping,” the company said.

Claire’s did not immediately respond to Business Insider’s request for comment.

We visited one of its stores to find out exactly what it’s like to shop there now:


The store that we visited was located on Broadway in New York, between the busy shopping areas of Herald Square and Times Square. While this particular store is not plagued by the problems that come with being in a mall, this area is somewhat of a no-man’s land for shopping.

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Business Insider/Mary Hanbury

This store is not one of the 92 slated to close. When we arrived, there was even a sign that said, “We’re hiring.”

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Business Insider/Mary Hanbury

We could not find any job postings for this location online.

The company has not yet released its fourth-quarter earnings or confirmed whether it closed stores in 2017. In 2016, it closed 166 stores.


Claire’s is perhaps best known for its ear-piercing service, which is one of the biggest things that attracts customers to its stores. As soon as we walked into the store, an eager shop assistant asked if we were here to have our ears pierced.

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Business Insider/Mary Hanbury

The front section of the store was devoted to earrings.

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Business Insider/Mary Hanbury

There were endless racks of similar-looking products …

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Business Insider/Mary Hanbury

… which shoppers could easily find for lower prices at other online stores.

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Business Insider/Mary Hanbury

Claire’s doesn’t only have online sellers to reckon with — low-cost rivals such H&M and Forever 21 are also an issue for the store. These stores sell similar jewelry and accessories, but often at cheaper prices. At Forever 21, you can spend as little as $1.90 on a pair of hoops, and you’ll struggle to spend over $10 on any earrings.

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Forever 21

At Claire’s, equivalent gold hoops cost $8.99.


Even in the clearance section, prices were still above Forever 21’s.

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Business Insider/Mary Hanbury

The shop assistant told us that the store had announced a new sale that day: “Buy three items, get three free.”

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Business Insider/Mary Hanbury

Most of the store was on sale.

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Business Insider/Mary Hanbury

The signs worked like white boards. Sales assistants could scrub out old discounts and change them each day.

Claire's is known for its teen jewelry and accessories.

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Business Insider/Mary Hanbury

The ear-piercing service is what sets the retailer apart, as it’s an experience that can’t be recreated online and isn’t offered at rival stores like H&M and Forever 21. This is a service that Macy’s offers at some stores, however.

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Business Insider/Mary Hanbury

Big signs at the front of the store remind you that this is a service it offers.


However, the actual ear-piercing area looked tired and unappealing. It consisted of a bench and an old chair. If the store wants to entice customers in, it should be showing off its biggest strength and making this more of an attractive experience.

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Business Insider/Mary Hanbury

The sales assistant told us that prices for ear piercing vary depending on what stud you choose. It starts at $30.99 for a 3mm ball stud and goes up to $199.99 for a 14-karat, white-gold stud with a diamond. A starter kit is included in this price.


There was a small beauty section in this store. It had everything from eye masks and nail polish to brushes and blushes.

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Business Insider/Mary Hanbury

While the majority of the store was stocked with jewelry and accessories, there was also a large toy section. These “Ty” tags were a blast from the past.

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Business Insider/Mary Hanbury

The store is clearly trying to appeal to a new generation of teens who spend more money on technology. However, the prices often felt out of reach for this age group, especially as this tech-savvy generation can easily shop online for deals.

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Business Insider/Mary Hanbury

Outside of the sale, these iPhone cases cost between $10 and $15. At Forever 21, you can find trendy styles for under $10.


Overall, the store felt tired. Shopping here was like stepping back into the ’90s, and it seemed that the store was struggling to compete for the modern teen shopper.

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Business Insider/Mary Hanbury