- REUTERS/Rafael Marchante
- Ryanair threatened cabin staff with “disciplinary proceedings” unless they sold more scratchcards and perfume on flights, the Guardian reports.
- Letters told cabin staff: “This performance is not acceptable and it is clear that you are simply not doing your job on board.”
- The Irish firm is battling to salvage its reputation following a pilot rostering error which led to the company cancelling thousands of flights in September.
LONDON – Ryanair threatened cabin staff with “disciplinary proceedings” and said it would forcibly change their working hours unless they sold more scratchcards and perfume on flights, according to a Guardian report.
The budget airline previously denied that staff were forced to meet onboard sales targets at the risk of punishment after the Mirror reported in September that crew were told they “must sell every day: one perfume, one meal deal, and one item of fresh food and eight scratchcards.”
But letters sent to cabin crew indicate that staff were often criticised and threatened with punishment when they failed to meet stringent sales targets.
The letters were sent by two recruitment firms used by Ryanair to staff its planes, one called Workforce and one which could not be named for legal reasons, with both using almost identical wording as each other.
They told staff: “This performance is not acceptable and it is clear that you are simply not doing your job on board.”
The letters said staff had “drastically underperformed,” and warned that their performance was being “closely monitored.”
The letters highlight products including drinks, food, scratchcards, and cosmetics like perfumes, and listed the percentage of flights on which cabin crew members had sold below their targets.
Staff who received the letters were also criticised for failing too often to sell more than €50 (£45) worth of goods. The letter said that “further action will be taken and you may be subject to disciplinary proceedings.”
Ryanair told the Guardian: “While we cannot comment in detail on the WorkForce letter, it clearly does not set any ‘targets’ which must be met.
“As the letter makes clear, any individual, who consistently, and markedly, underperforms, may face disciplinary proceedings ‘if there is no significant and sustained improvement.'”
The Irish firm is battling to salvage its reputation following a pilot rostering error which led to the company cancelling thousands of flights in September, a move which is likely to affect over 700,000 bookings overall.