We’ve all experienced the annoyance of buying an ice coffee only to be left with nothing but a cup of ice after a few long sips.
One woman, however, is trying to turn that moment of annoyance into a class-action lawsuit.
Starbucks is facing a $5 million lawsuit over the amount of ice the chain uses in its drinks, NBC News reports.
The lawsuit was filed in Northern Illinois Federal Court last week by Stacy Pincus. NBC reports that the suit claims the coffee chain is tricking customers by adding too much ice to its beverages in an attempt to increase the drinks’ profitability.
For example, while a Venti drink is advertised as containing 24 fluid ounces, customers ordering a Venti will typically receive about 14 fluid ounces of the Starbucks cold drink, whether it be ice coffee, ice tea, Refreshers or Fizzio handcrafted sodas. Ice chunks fill up the rest of the cup, something the lawsuit argues is misleading and false advertising.
The proposed class-action case seeks to represent the “millions” of customerswho have purchased a cold drink from Starbucks in the past 10 years.
Starbucks representative Jaime Riley said in a statement to Business Insider that the lawsuit was “without merit,” as “customers understand and expect that ice is an essential component of any ‘iced’ beverage.”
The lawsuit comes on the heels of another case in which customers claim Starbucks is purposefully ripping off customers. A class-action lawsuit filed in March accuses the chain of underfilling lattes by roughly 25%.