Uber drivers in Singapore now have more incentive to return items left behind by riders, with a new S$10 Lost & Found Policy introduced this week.
In a newsroom blog post published on Dec 3, Uber Singapore said drivers would be paid S$10 for every item returned directly to the rider or via the company’s UberHub. This fee will come from Uber directly, but riders are free to tip, a spokesperson said.
“On average, driver-partners in Singapore return around 28,000 lost items a year. That’s a lot of time spent on the road and not earning,” Uber said.
The ride-hailing company has a similar policy in the US, where it charges riders $15 (S$20) when drivers return lost and found items.
The new policy is part of Uber’s 90-day campaign to address issues raised by its driver-partners.
In the first phase of the campaign, Uber Singapore rolled out a number of initiatives aimed at improving flexibility for drivers.
In the second and most recent phase, the company promises to improve its drivers’ experiences. The new round of initiatives includes 24/7 phone support; a more lenient S$75 reimbursement policy for cleaning fees without the requirement of receipts; more flexible terms for cancellation fees; and reimbursement of parking fees incurred by drivers when picking up riders.
A third phase of changes targetting drivers’ earnings will be announced in January.