- REUTERS/Neil Hall
Food delivery is normally considered to be a treat, but this certainly wasn’t the case for a couple in the Toronto, Canada area.
According to CBC News, Anna Kotlikova and her boyfriend, Blake Weinzettl, ordered two pizzas and a couple of drinks. Instead, their UberEATS driver arrived – more than a half-hour late – with mouldy sandwiches, one partly eaten, as well as “two unidentifiable round disks and a salad that looked like it was made last week.”
Kotlikova told the CBC that “the smell overwhelmed the whole room” and the packaging and utensils had been opened.
Kotlikova originally posted images of the order, which came in a “huge brown bag,” on Facebook, and saw a number of outraged people respond, with one person claiming that her friend had had the same experience that night and had ordered from the same restaurant.
Kotlikova has since made her profile private. However, images were posted on Twitter account @808CULT which appears to be run by Weinzettl.
— 808CULT カルト (@808CULT) June 5, 2017
The couple reportedly called the restaurant from which they had ordered the food, Montana’s, but the manager “insisted their original order was properly packaged and handed over to an UberEATS driver.”
Business Insider reached out to Montana’s for comment.
Weinzettl tweeted: “Restaurant confirmed it was the driver as they handed our order. He drove half way across town after picking up our food. It was malicious.”
The manager confirmed that the restaurant had received two separate complaints the same night, both describing a nearly identical experience, and that they had sent photos and filed an official complaint with Uber.
Kotlikova and Weinzettl then struggled to get in touch with UberEATS, despite the fact that Twitter users responded calling the situation “gross” and calling for someone to be held accountable.
Weinzettl tweeted: “I just confirmed this happened to another customer with the same driver! How is his account not shut down? This needs to be escalated…I’ve sent multiple messages with no reply.”
You can see one of the sandwiches in the tweet below:
— CBC News (@CBCNews) June 6, 2017
Eventually Uber replied in a tweet: “We can certainly look into that for you. Could you please provide your Uber email via DM so we can get this resolved?”
However, the couple’s complaint messages were answered with “scripted corporate speak and useless message chains,” according to the CBC.
Eventually they received a refund and a $25 voucher – which hardly satisfied the pair.
Kotlikova told the CBC: “I don’t know where he [the driver] got this mysterious big brown bag with an order number, which wasn’t even our order number, or the order number from the restaurant.”
An Uber spokesperson referred Business Insider to a statement, published on Tuesday, which read: “We are continuing to work with the restaurant and the driver to help understand what may have happened. We have removed this driver’s access to UberEats and Uber as we look further into this.”
The company added that the driver has a 4.8 rating of 5.0, and no similar complaints in his history.
Kotlikova added that although the restaurant was only down the road, she got an alert after the order was picked up saying the driver was “at least 15 minutes away somewhere.”
“I don’t know where this guy was driving to, because he definitely did go somewhere,” she said. “And where is this old food coming from? And why is he doing this?”