- ISSOUF SANOGO/AFP/Getty Images
- A suspicious email blast from Synchrony Bank raised concerns on Monday about possible fraudulent activity.
- One email said a trial deposit had been made to an Amazon credit-builder account. Another email said action was required on an application.
- In a statement sent to Business Insider after the publication of this story, a Synchrony spokesperson said: “Synchrony is aware of an unplanned notification that was distributed in error to some consumers. The email sent in error did not include any customer data or personal information. We are currently investigating the notification and the root cause.”
- The spokesperson said the messages were an internal error and “did not involve a data breach or fraudulent activity.”
- Amazon also said it was aware of the issue, telling Business Insider: “Amazon is aware of a notification that was distributed by Synchrony in error to some customers. They are investigating the root cause. Additional inquiries can be sent to Synchrony.”
- Visit Business Insider’s homepage for more stories.
Dozens of people are reporting that they received a series of suspicious messages on Monday concerning Synchrony Bank and Amazon.
Three separate messages were sent to recipients over the course of an hour via email and text message on Monday, according to reports on social media and interviews with affected customers.
The messages said they were sent by Synchrony Bank. The subject line of the second email reads: “A Trial Deposit Has Been Successfully Made to Your AMAZON CREDITBUILDER,” according to a copy of the message obtained by Business Insider.
- Business Insider
The subject line of the third email reads: “Action required on your application.” The body of the email was blank.
In a statement sent to Business Insider shortly after the publication of this story, a Synchrony spokesperson said: “Synchrony is aware of an unplanned notification that was distributed in error to some consumers. The email sent in error did not include any customer data or personal information. We are currently investigating the notification and the root cause.”
The spokesperson said the messages were an internal error and “did not involve a data breach or fraudulent activity.”
Amazon also said it was aware of the issue.
“Amazon is aware of a notification that was distributed by Synchrony in error to some customers,” an Amazon spokesperson told Business Insider. “They are investigating the root cause. Additional inquiries can be sent to Synchrony.”
Laurie Voss said he received the emails on Monday and found them alarming.
“Because I didn’t sign up for anything, and it talks about trial deposits … the whole thing looks highly alarming,” Voss said.
He said he didn’t have an Amazon credit-builder account, but he does have an Amazon store card.
Many others found the messages alarming and suspected fraudulent activity, according to social-media posts. People also reported having trouble getting through to Synchrony Bank’s customer-service phone lines.
Synchrony responded to one concerned customer on Monday:
Thank you for reaching out. We are aware of an unplanned customer notification that is affecting some consumers & are investigating the issue. We apologize for any confusion & concerned this may have caused. You do not need to take any further action at this time.
— Ask Synchrony (@AskSynchrony) November 25, 2019
Here’s what people are saying on social media.
— Michael Chapin (@mikedotchapin) November 25, 2019
It appears to be an issue with @synchrony (probably got hacked again). It's affecting those who have or have had a credit account with them in the past. I had a retail card with them AGES ago so thats how they had my email. A ton of retailers use them too! (walmart/amazon/jcp)
— skillet killer (@skilletkiller) November 25, 2019
— VER1TAS (@THE_VER1TAS) November 25, 2019
@synchrony I have spent last 30 minutes calling and getting disconnected!! I am trying to report fraud but it seems no one is working at your entire company!!! What is going on???!!!???? @amazon someone is trying to get a card in my name!!!!!
— Lena Cazabat (@kswirl30) November 25, 2019
There is no suspicious bank activity yet, but I'd like to know there won't be, and what exactly is going on.
— Kathryn Kirby (@katiegkirby) November 25, 2019
@synchrony Please announce what is going on with your system. What are these unwanted and unexpected Amazon alerts and why did this happen?
— Marc Luber (@JD_COT) November 25, 2019
— Bart Dyer (F3 Carmen SanDiego) (@BartDyer) November 25, 2019
Just got this weird text from Synchrony Bank that first of all stated that it was an email. Then it says a trial deposit has been made into my Amazon credit builder account. I don't have an Amazon credit builder account. pic.twitter.com/UvLoXT1wkn
— Kyiv-il Genius (@GIowing0rb) November 25, 2019
@AskSynchrony Way to go in NOT responding to customers and going MIA on twitter and telephone during a crisis. At least @AmazonHelp is responding to people; I hope @amazon rethinks their relationship with Synchrony #cancelled
— Ichabod Music Co (@ichabodmusic) November 25, 2019
@amazon @AskSynchrony @synchrony what is going on with all the emails I’m getting about amazon credit builder, trial deposits, and action required on application? Your telephone numbers on the website do not work. The ones that are working are hanging up on me. #notcool
— David Martin (@cltlivin) November 25, 2019