- Tech Hub/Flickr
It’s official: Sales employees care the most about their jobs.
More than 80% of sales employees who participated in the survey were found to be engaged in their work, while about 66% of all workers surveyed were found to be engaged.
In this study, engaged employees are defined as having and expressing highly favorable views of their organization, pursuing extra effort at work, and planning to stay with the institution.
Survey participants answered questions designed to gauge their engagement like “Do you plan to leave in the next year?” and “Do you think your CEO has a good vision for the company?” Each respondent was then assigned a score out of six, and employees who scored a five or six were considered engaged, as opposed to contributing, disengaged, and hostile.
Here is how 14 different fields rank for employee engagement:
14. Nursing and clinical
- Spotmatik Ltd/Shutterstock
Nursing and clinical employees work in the healthcare industry caring for individual patients.
Percent of employees engaged: 56.79%
13. Manufacturing and production
- Sean Gallup/Getty Images
Manufacturing and production employees work to produce all kinds of merchandise.
Percent of employees engaged: 60.79%
12. Healthcare and medical
- College of DuPage/Flickr
Healthcare and medical employees work in the field of medicine to improve patient experiences and outcomes.
Percent of employees engaged: 61.71%
11. Customer service
- Francis Kokoroko/Reuters
Customer service employees work to help customers.
Percent of employees engaged: 64.69%
10. Facilities, maintenance, and security
- Scott Barbour / Stringer / Getty Images
Facilities, maintenance, and security employees work to ensure that an organization’s physical location is both secure and running efficiently.
Percent of employees engaged: 65.66%
9. Information technology
- Alper Çuğun/Flickr
IT employees work to develop and maintain an organization’s technological and computer systems.
Percent of employees engaged: 70.48%
8. Operations and quality assurance
- Tim Boyle/Getty Images
Operations and quality assurance employees oversee an organization’s production process, ensuring consistency, efficiency, and quality.
Percent of employees engaged: 70.91%
7. Administration and support
Administration and support employees can provide assistance in a range of areas, depending on the organization’s need.
Percent of employees engaged: 71.07%
6. Finance and accounting
- Chung Sung-Jun / Getty Images
Finance and accounting employees deal with an organization’s investments and financial information.
Percent of employees engaged: 71.12%
5. Research and development
Research and development employees work to innovate products and processes within an organization.
Percent of employees engaged: 71.85%
4. Consulting and project management
- Tech Hub/flickr
Consultants and project managers help teams and organizations achieve business goals by utilizing their own experience in a range of fields.
Percent of employees engaged: 77.56%
3. Marketing and advertising
- Flickr / Jirka Matousek
Marketing and advertising focus on communicating an organization’s value and creating and attracting customers.
Percent of employees engaged: 78.41%
Human resources employees oversee areas pertaining to human capital, including benefits and labor law compliance.
Percent of employees engaged: 80.41%
- Andrew Wippler/Flickr
Sales employees sell an organization’s products and services.
Percent of employees engaged: 80.46%