- REUTERS/Toru Hanai
Consumer Reports released its annual auto reliability report and as expected some automakers fared better than others.
Lexus, Toyota, and Audi heads up the list as the most reliable brands while Fiat Chrysler’s Fiat, Jeep and Ram brands came in as the least reliable based on survey results.
According to Consumer Reports, new transmission and infotainment technology account for many of the troubles faced by the brands that struggled in the survey.
“We’ve seen a number of brands struggle with new transmission technology,” Consumer Reports’ director of automotive testing Jake Fisher said in a statement.
“Whether it’s a complex system such as a dual-clutch gearbox, a continuously variable transmission, or one with eight or nine speeds. Many vehicles require repair and replacements because of rough shifting among the gears and slipping CVT belts.”
Much of FCA’s poor results in the survey can be attributed to the company’s unreliable 9-speed automatic transmission, Consumer Reports’ auto editor Mark Rechtin told Business Insider.
The reliability survey uses the responses from Consumer Reports’ 8 million magazine and website subscribers. The publication then compiles responses on cars three years or newer to help predict the reliability of new cars. In total, the survey takes into account information from more than 740,00 cars.
Consumer Reports then ranks the predicted reliability from this years result to last year’s outcome.
Of the 28 brands featured in the list, a handful made bigger moves up or down the rankings than others.
Here are the biggest winners and loser of the 2015 survey.
- REUTERS/Carlo Allegri
Down: 7 Spots
Overall ranking: 25/28
Why it’s here: Consumer Reports attributes Cadillac’s poor showing to the company’s ongoing struggle with its difficult-to-use CUE infotainment system.
- REUTERS/John Gress
Down: 7 spots
Overall ranking: 18/28
Why it’s here: According to the publication, consumers reported problems with the company’s continuously variable transmissions, as well as its touchscreen infotainment systems.
- REUTERS/Michaela Rehle
Down: 5 spots
Overall ranking: 14/28
Why it’s here: Although Porsche is down five spots in the rankings, the company’s overall reliability still falls within the industry’s average range. Consumer Reports attributes Porsche’s drop to the less-than-reliable debuts of the Macan crossover and the new-generation Cayman sports car.
- REUTERS/Toru Hanai
Overall ranking: 8/28
Why it’s here: Even after experiencing one of the biggest drops in this year’s rankings, Honda is still one of the more reliable brands on the market. Unfortunately for a brand that sets such a high bar for reliability, being considered “industry average” makes for a down year. Although no Honda model fell into the “below average” reliability bracket, consumers did complain about problems with the company’s new CVT transmissions and infotainment system.
- REUTERS/Mark Blinch
Overall ranking: 24/28
Why it’s here: Infiniti has continued to struggle in rankings. Many of the company’s problems can be attributed to its Intouch infotainment system.
- REUTERS/Bogdan Cristel
Overall rankings: 17/28
Why it’s here: Ford is the biggest riser in this year’s predicted reliability rankings. This gain can be explained by a solid debut by the new F150 truck and the gradual improvement of its other models. However, the company’s is still experiencing problems with its 6-speed automatic transmission. Even with a six-spot bump, the brand’s overall ranking is still falls into the “least reliable” segment of the bracket.
Overall rankings: 13/28
Why it’s here: Volkswagen’s four spot jump puts the automaker square in the “industry average” portion of the bracket. Rechtin attributes this increase in reliability to the fact that most of the company’s models are further along it their lifecycles – giving the company time to fix the problems that plague its cars. Older models, such as the perpetually troublesome CC, have seen its reliability improve to be considered above average, while VW’s much-praised new generation Golf debuted to poor reliability.
- REUTERS/Kim Hong-Ji
Overall rankings: 9/28
Why it’s here: Hyundai and sister company Kia have both made impressive gains in reliability over the past few years. Hyundai’s four-position jump puts the brand just one spot behind industry stalwart Honda.
- REUTERS/Jo Yong-Hak
Overall rankings: 6/28
Why it’s here: Kia’s four-spot leap not only pushes the Korean automaker past its sibling Hyundai, but also Honda. At number 6, Kia is nipping at the heals of Subaru and Mazda in reliability.
- Matthew DeBord/Business Insider
Overall rankings: 11/28
Why it’s here: BMW improved four spots over last year’s result. While other companies have struggled with their advanced transmission technology, Consumer Reports indicate BMW’s dual-clutch gearbox experienced strong reliability.