Nordstrom’s website is crashing during one of the company’s most important shopping days of the year.
On Thursday, the retailer launched “early access” to its Anniversary Sale – an event that will last until August 6 during which Nordstom will offer major discounts on new styles. During “early access,” Nordstrom cardholders were supposed to be able to shop the sale before it becomes open to the public on July 21.
However, many shoppers were unable to purchase items, as Nordstrom’s website crashed before they could check out.
Customers took to social media to complain about the problems.
— Taylor Cantwell (@tmdemski) July 13, 2017
— BamaBethRK (@BethKnott) July 13, 2017
— Erin OLeary (@Erin_OLeary) July 13, 2017
“I can’t even get into the customer service line because the phone is ringing busy,” one person wrote on Nordstrom’s Facebook page. “Probably won’t be able to get the pre-sale items I want by the time functionality is restored. I will be cancelling my Nordstrom account after 20 years!”
— Tim Fiorito (@timfiorito) July 13, 2017
— Allison Pieter (@AllisonPieter) July 13, 2017
— katelovesmakeup1 (@kate_winford) July 13, 2017
“Chat isn’t working, checkout keeps booting me out when it’s not emptying my cart, I keep getting signed out, and the phone lines are busy,” another person wrote on the Facebook page. “I’ve never seen Nordstrom so totally unprepared for a sale, and this is by far your worst showing.”
Nordstrom apologized for the site issues in a Twitter post on Thursday.
We apologize for the site issues many of you are experiencing. Our teams are working hard to restore. Thank you for your patience.
— Nordstrom (@Nordstrom) July 13, 2017