- Thomson Reuters
Samsung and the US Consumer Product Safety Commission (CPSC) are formally recalling the replacement Galaxy Note 7 phone.
According to the CPSC, all Galaxy Note 7 phones are being recalled, even the ones sold after September 15, which Samsung initially said would be safe to use.
The CPSC says Samsung received 23 complaints of overheating Note 7 phones after the initial September 15 recall. There have been 96 cases in total since the phone launched in August.
Those cases also include 13 reports that people were burned by the phone and 47 reports that it caused property damage, the CPSC says.
Samsung and the CPSC say Note 7 owners should power down their phones and return them immediately. Samsung is offering a $100 credit if you exchange your Note 7 for another Samsung phone, or a $25 credit if you get another phone or a full refund.
The move caps an embarrassing two months for Samsung. After being forced to recall the Note 7 once, it has now been forced to do it again for the replacement devices it said would be safe to use. Samsung has canceled the product for good, and won’t be refurbishing existing models.