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A former FBI hostage negotiator explains the psychology of negotiating using the example of a $3.50 mug

Take the same person, change one or two variables, and $100 can be a glorious victory or a vicious insult.

A former FBI hostage negotiator explains why compromise is a bad deal in life and in business

The win-win mindset pushed by so many negotiation experts is usually ineffective and often disastrous.