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You cannot unlock the creativity of your employees if they always "need a moment to check with the manager."
One marketer cracked the hotel review system and consistently dominates TripAdvisor ratings. Her strategy can help you crush your next job interview &...
A bad last impression is worse than a bad first impression, science proves. Marketer Adele Gutman used this information to transform a hotel chain.
A 22-year-old Chick-fil-A employee is going viral for saving a woman and her children in a storm — and it shows why the fast-food chain is winni...
"I didn't really do that to be thanked," said the 22-year-old team lead who helped bring Lauren Langley and her two sons to safety from the storm.
A video of a 20-year-old Chick-fil-A worker is going viral, and it reveals how the chicken chain is dominating the competition
A video of a 20-year-old Chick-fil-A employee named Jeremiah Murrill enthusiastically taking a customer's order went viral.
After a summerlong meltdown, American Airlines is shaking up its leadership to fix the damage done by months of operational mishaps
The changes realign the way that American's operational and commercial management teams oversee the day-to-day, following a summer of mishaps.
Burger King has apologized to a blind woman with allergies after staff said ‘company policy’ wouldn’t let them read a list of ingred...
Burger King has since said there was no such policy and the company is "looking into this matter further," as reported by BBC.
Business Insider asked more than 3,000 people about which fast-food chains have the best customer service.
Chick-fil-A consulted Ritz-Carlton and fine-dining pro Danny Meyer on how to make its customer service better than any other fast-food chain
Ritz-Carlton Hotels' COO told Chick-fil-A that it was the "best of a bad lot" in fast food, inspiring the chain to imitate more upscale restaurants.
From customer service representatives to tutors, here's a look at some of the most common side gigs.
Rent the Runway launched a new tool that makes it easier for customers to cancel their subscriptions on Monday.