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Chick-fil-A consulted Ritz-Carlton and fine-dining pro Danny Meyer on how to make its customer service better than any other fast-food chain
Ritz-Carlton Hotels' COO told Chick-fil-A that it was the "best of a bad lot" in fast food, inspiring the chain to imitate more upscale restaurants.
From customer service representatives to tutors, here's a look at some of the most common side gigs.
Rent the Runway launched a new tool that makes it easier for customers to cancel their subscriptions on Monday.
For the fourth year in a row, Chick-fil-A was named America's most beloved fast-food chain in the American Customer Satisfaction Index annual survey.
Skytrax surveyed more than 20 million passengers for this year's rankings. Here's who passengers said had the most helpful airport and cabin crews.
There are a few ways you can contact Facebook for problems with your account, but you should generally use Facebook's Help Center.
You can contact Amazon customer service in a few ways to get answers about your account. Here's how to contact Amazon by phone, chat, email, and more.
People say lipstick they ordered from beauty YouTuber Jaclyn Hill’s new brand was broken when it arrived or fell apart after a single use
While some Twitter users said that the brand's customer-service team has been unresponsive, others say they've been able to get a refund.
Why Home Depot’s cofounder chased unsatisfied customers through the store’s parking lot in the retailer’s early days
Home Depot cofounder Bernie Marcus would use the customer-service tactic of chasing disappointed shoppers through the parking lot.
Morgan Stanley just invested millions in Samanage, a North Carolina-based Zendesk and ServiceNow competitor
Morgan Stanley invested $30 million in IT and customer service company Samanage. Here's how it plans to take on its competitors Zendesk and ServiceNow