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These airlines have the best customer service

Skytrax surveyed more than 20 million passengers for this year's rankings. Here's who passengers said had the most helpful airport and cabin crews.

How to contact Facebook for problems with your account and other issues

There are a few ways you can contact Facebook for problems with your account, but you should generally use Facebook's Help Center.
Amazon's "Contact Us" page will walk you through the process of contacting for specific issues, while recommending that you call the company.

The best ways to contact Amazon for help when you have a problem with your account

You can contact Amazon customer service in a few ways to get answers about your account. Here's how to contact Amazon by phone, chat, email, and more.
Jaclyn Hill is a YouTuber, and founder of Jaclyn Cosmetics.

People say lipstick they ordered from beauty YouTuber Jaclyn Hill’s new brand was broken when it arrived or fell apart after a single use

While some Twitter users said that the brand's customer-service team has been unresponsive, others say they've been able to get a refund.
He'd run after customers with a simple question: "Why didn't you buy something?"

Why Home Depot’s cofounder chased unsatisfied customers through the store’s parking lot in the retailer’s early days

Home Depot cofounder Bernie Marcus would use the customer-service tactic of chasing disappointed shoppers through the parking lot.
IT and customer service company Samanage

Morgan Stanley just invested millions in Samanage, a North Carolina-based Zendesk and ServiceNow competitor

Morgan Stanley invested $30 million in IT and customer service company Samanage. Here's how it plans to take on its competitors Zendesk and ServiceNow
Front CEO Mathilde Collin

This first-time CEO has a 100% approval rating on Glassdoor and her company just made its first acquisition

Front is a shared inbox product that works just like email and used by companies to manage conversations with customers. On Tuesday, it acquired the calendar software startup, Meetingbird.

The creators of Fortnite came up with a clever way to protect people’s accounts — and more companies should try it

Not only do users win because they're getting something they want, but Epic Games also lowers the possibility of hackers, impersonators, or people otherwise trying to illegally access the game. And that saves the company money in the long run.
Diane Greene

A customer complaint about Google Cloud went viral last week, and now Google is doing damage control to ‘ensure this does not happen again’...

Google Cloud will examine the way its systems respond when they detect fraudulent activity. In one recent case, Google threatened to shut down the internet services of an energy-monitoring system.

Amazon CEO Jeff Bezos explains his famous one-character emails, known to strike fear in manager’s hearts

When managers get emails from Bezos with a a single character, a question mark, they know a customer has complained.