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IT and customer service company Samanage

Morgan Stanley just invested millions in Samanage, a North Carolina-based Zendesk and ServiceNow competitor

Morgan Stanley invested $30 million in IT and customer service company Samanage. Here's how it plans to take on its competitors Zendesk and ServiceNow
Front CEO Mathilde Collin

This first-time CEO has a 100% approval rating on Glassdoor and her company just made its first acquisition

Front is a shared inbox product that works just like email and used by companies to manage conversations with customers. On Tuesday, it acquired the calendar software startup, Meetingbird.

The creators of Fortnite came up with a clever way to protect people’s accounts — and more companies should try it

Not only do users win because they're getting something they want, but Epic Games also lowers the possibility of hackers, impersonators, or people otherwise trying to illegally access the game. And that saves the company money in the long run.
Diane Greene

A customer complaint about Google Cloud went viral last week, and now Google is doing damage control to ‘ensure this does not happen again’...

Google Cloud will examine the way its systems respond when they detect fraudulent activity. In one recent case, Google threatened to shut down the internet services of an energy-monitoring system.

Amazon CEO Jeff Bezos explains his famous one-character emails, known to strike fear in manager’s hearts

When managers get emails from Bezos with a a single character, a question mark, they know a customer has complained.
Jeff Bezos

Amazon executives sat through a brutally uncomfortable 4.5-minute phone call that showed them just how much Jeff Bezos cares about customers

Amazon CEO Jeff Bezos decided to "fact-check" an answer by one of his executives during a meeting one time, and it wasn't pretty.
Coinbase has a new hire. But it's not this little guy.

The world’s most valuable bitcoin startup just grabbed an ex-Twitter exec to make cryptocurrency more user-friendly

Tina Bhatnagar joins Coinbase with a mission to totally reform customer support at the growing cyrptocurrency exchange.

Thanks to a new Salesforce app, customer service agents will be able to answer complaints from bed

Salesforce has designed Service Cloud to be a lot easier to configure and use, with quicker installation times and a drag-and-drop setups.