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After a summerlong meltdown, American Airlines is shaking up its leadership to fix the damage done by months of operational mishaps
The changes realign the way that American's operational and commercial management teams oversee the day-to-day, following a summer of mishaps.
Burger King has apologized to a blind woman with allergies after staff said ‘company policy’ wouldn’t let them read a list of ingred...
Burger King has since said there was no such policy and the company is "looking into this matter further," as reported by BBC.
Business Insider asked more than 3,000 people about which fast-food chains have the best customer service.
Chick-fil-A consulted Ritz-Carlton and fine-dining pro Danny Meyer on how to make its customer service better than any other fast-food chain
Ritz-Carlton Hotels' COO told Chick-fil-A that it was the "best of a bad lot" in fast food, inspiring the chain to imitate more upscale restaurants.
From customer service representatives to tutors, here's a look at some of the most common side gigs.
Rent the Runway launched a new tool that makes it easier for customers to cancel their subscriptions on Monday.
For the fourth year in a row, Chick-fil-A was named America's most beloved fast-food chain in the American Customer Satisfaction Index annual survey.
Skytrax surveyed more than 20 million passengers for this year's rankings. Here's who passengers said had the most helpful airport and cabin crews.
There are a few ways you can contact Facebook for problems with your account, but you should generally use Facebook's Help Center.
You can contact Amazon customer service in a few ways to get answers about your account. Here's how to contact Amazon by phone, chat, email, and more.