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Returns have proven to be a major headache for online retailers.

Shoppers are abandoning store dressing rooms for their own homes, and it’s sparked a wave of returns

Newmine CEO and founder Navjit Bhasin told Business Insider that most retailers didn't anticipate the burden that online returns would pose.
Rent the Runway COO Anushka Salinas spoke at Business Insider's IGNITION: Redefining Retail conference on Tuesday.

Rent the Runway COO on 2019’s supply-chain crisis: ‘You can’t promise perfection if you’re disrupting at the level that we are...

Rent the Runway Chief Operating Officer Anushka Salinas spoke at IGNITION: Redefining Retail on the company's growth ambitions and past mistakes.
Mary Kay Bowman spoke at Business Insider's IGNITION: Redefining Retail conference on Tuesday.

VISA says there is a payments technology that both buyers and sellers want ‘because it just works’

VISA Head of Global Seller Solutions, Mary Kay Bowman, reveals why tokenization could be the future of payment security.
Geoff Ramsey, cofounder and chief evangelist of eMarketer.

These are the 6 trends that will define online retail this year

At Business Insider's IGNITION: Redefining Retail event, Geoff Ramsey, co-founder and chief evangelist of eMarketer, said to look out for 6 e-commerce trends.

How one millennial CEO built a luxury eyewear brand that’s been spotted on everyone from Jeff Bezos to Brad Pitt

Garrett Leight, the son of Oliver Peoples founder Larry Leight, founded Garrett Leight California Optical after the sale of his father's company.

Online sales hit record highs in the shortest holiday shopping season since 2013

Department stores saw total sales fall 1.8% year-over-year, but their e-commerce sales jumped 6.9% as more shoppers used devices to find holiday deals.
Pillar has a new gifting platform called Boost.

A personal finance app wants you to give student loan payments as holiday gifts — and it’s part of a disturbing trend of dystopian gimmick...

Pillar announced a "gifting platform" designed for friends and family members to make crowdfunded student loan payments to users as holiday gifts.
eBay is making itself more accessible for sneakerheads.

eBay just made a big move to help it dominate the multibillion-dollar sneaker-resale industry

It just became a lot easier to resell sneakers on eBay, which said it would eliminate seller fees for any sold at $100 or more.

Singapore-based Shopee is still the number one brand Malaysians recommend to their family and friends: YouGov

For the second year running, Shopee's viral marketing campaigns and constant shopping promotions have won over the hearts of consumers, YouGov's head of data products Ervin Ha said. 

Chewy racked up record sales on Cyber Monday as ‘pet parents’ splurged on holiday gifts

The online pet-products retailer cashed in by opening a Holiday Shop and driving sales with a marketing campaign and better recommendations.