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Drivers have been expected to meet minimum ratings to keep working on the platform. Now, riders will be expected to do the same.

Only 1% of passengers always tip their Uber drivers, a new study of 40 million rides found

New research published by the National Bureau of Economic Research found only 16% of Uber rides are tipped, codifying a common complaint of drivers.
Lyft rewards are remarkably similar to Uber's program, and give drivers the opportunity to see ride details before accepting once they hit the second level.

Lyft is finally giving some drivers one of their most requested features

Having insight about where a potential trip is going is huge for drivers' ability to plan their workflow and feel some control over their job.

Lyft is launching driver rewards because it and Uber can’t stop copying each other

Uber and Lyft provide a strikingly similar service in the US — and their new offerings continue to piggy back each other.
Customers in Chicago and San Francisco can test out the new subscription service.

‘Why is my Uber account disabled?’: A guide to Uber account deactivation, and how you might get your account back

If your Uber account is disabled, you should review Uber's community guidelines. Here's what you need to know, and how you might get an account back.
Rideshare drivers wave flags as they line up their cars during a protest outside of Uber headquarters on August 27, 2019 in San Francisco, California. Dozens of Uber and Lyft drivers staged a protest outside of Uber headquarters in support of California assembly bill 5 and to organize a union for rideshare drivers.

Uber has proposed a new minimum wage for drivers after years of protests, but it comes with a catch

There's a new push by Lyft and Uber to ensure a California bill doesn't become law — and it's the first time Uber's set a figure for a minimum wage.
U.S. Democratic presidential candidate and Mayor of South Bend, Indiana Pete Buttigieg.

Pete Buttigieg joined a demonstration with Uber and Lyft drivers fighting for a minimum wage while his campaign spends heavily on the ride-hailing app...

Buttigieg's campaign spent $8,092 on Uber rides and $1,060 on Lyft rides during the first half of the year, election filings show.

Uber and Lyft drivers reveal the hardest parts of their jobs

It's a lot more work than just driving passengers from pickup to destination if you want to make a good living, drivers told Business Insider.

Uber and Lyft drivers reveal the scariest situations they’ve ever encountered

The incidents don't occur often, but can be severely traumatic for drivers. Here's what they had to say.
There are different ways to contact Uber, depending on if you are a driver or passenger.

How to contact Uber support as a rider or driver, in 4 different ways

There are different ways to contact Uber, depending on if you're a driver or passenger. Here's everything you need to know to contact Uber support.
We asked a dozen Uber and Lyft drivers the first things they notice about passengers.

Uber and Lyft drivers reveal what they notice about passengers when they pick them up

Everything from your smell to visible intoxication can be a clue for the driver about how to handle the ride.