A big change has recently come to Uber: tips for drivers.
After a legal settlement in April over certain labor practices, Uber drivers now have the freedom to solicit tips from passengers. (While the company has never strictly prohibited tipping, the company has now made it clear that tips are OK).
Of course, there’s no way to tip a driver from within the Uber app. So tip jars and signs are starting to pop up in Uber rides. In some case, they can be pretty creative:
This uber driver doesn’t mess around when it comes to tips pic.twitter.com/KG8zAT2AMI
— ramA (@stopasyougo) July 8, 2016
The Gothamist reported that the Independent Drivers Guild, an association of NYC Uber drivers, which Uber agreed to acknowledge as legitimate in May, is pushing to make tipping an option in-app.
If Twitter is any indication though, some riders still don’t realize that gratuities are not included in the price of their Uber.
— joanna roffo (@joannaroffo) June 27, 2016
And many seem confused by the tipping jars now surfacing on their rides.
— Mark (@CleverReMark) June 20, 2016
— Thats Just Me (@Thats_just_moi) July 11, 2016
— Billy Dec (@BillyDec) June 19, 2016
— Sara Sendek (@sarasendek) July 8, 2016
Others have simply ridiculed or seem upset by the notion of tipping their Uber driver.
Worrisomely, if enough customers find the tip jars or signs soliticting gratuity too intrusive, they could give their drivers lower ratings. For drivers, that’s especially cause for concern. If their rating dips to 4.6 or lower, they may be singled out for additional training or be removed from the platform entirely.
My uber driver has a tip sign?!?! Tf af. pic.twitter.com/QFMoVAMt0V
— Julian (@Julianaire) May 9, 2016
— Kara Kostanich (@KaraKostanich) May 24, 2016
Some riders even offer that they would rather have the option to tip in-app, calling the makeshift tip jars awkward.
— Max Joseph (@maxjoseph) June 30, 2016
— Jay Shetty (@jayisready) July 11, 2016
For a company that prides itslef on offering an experience that’s “hassle-free”, Uber’s separate cash tipping system is not ideal.
— bobschulte (@bobschulte) July 5, 2016
For now, riders and drivers who would rather give and receive tips in-app can turn to Uber’s competitor, Lyft.