Uber mistakenly charged riders 100 times the price on their receipt — and said it could take up to five days to get their money back

  • Uber mistakenly overcharged passengers by as much as 100 times their fare, riders reported on Twitter.
  • The company said there was a service interruption that resulted in higher hold amounts on cards that has since been fixed.
  • Two weeks ago, another bug sent drivers to their riders’ final destinations before picking anyone up.
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Uber’s app has been hit with its second major glitch in as many weeks.

After sending drivers do destinations before picking up any passengers, riders complained on Twitter this week that they were being charged up to 100 times their originally quoted fare, making quick trips cost more than $1,000 in some cases.

The Washington Post first reported on the glitch, and the newspaper’s social-media director chimed in to say he was also affected, despite his receipt showing a much smaller fare.

“Among the lessons: Don’t link Uber to your debit card,” he followed up. “That money was immediately pulled from my checking account and is still not restored. It could take more than a day for Chase to restore it.”

He was far from the only one to report the issue:

Other users said they also experienced the bug on Uber Eats

Uber support chimed in, saying it was a known issue that has already been fixed.

The company also told affected riders that it could take up to five days for their money to be returned.

Like gas stations or other purchases where prices can fluctuate, Uber puts a hold on credit cards when the ride is ordered to ensure that the person can pay for the eventual total. But it’s admission did little to calm people waiting on refunds:

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