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Uber has a message for it’s London customers: We’re not about to disappear.
On Friday afternoon, the ride-hailing app emailed its users in the British capital to reassure them that it isn’t going anywhere, regardless of what they’ve heard.
In September, Transport for London (TfL), London’s transport regulator, refused to renew Uber’s license, saying it is not “fit and proper” to hold one. Uber is appealing the decision, and will be allowed to continue to operate until the appeals process has been exhausted.
But it has already caused uncertainty and confusion among customers. Anecdotally, one person I spoke to recently thought Uber was going to be forced to shut down in London at any minute; another thought it had closed already.
But no, Uber says, this isn’t the end. (Yet.)
“Earlier this week, our new CEO had a constructive meeting with TfL and we hope to continue discussions in the coming weeks,” the email read. “While these talks happen and our legal appeal is processed, we’ll still be operating in London. So you can still get a reliable ride, whenever you need it.”
Uber is facing a barrage of issues in the British capital. Alongside its lost license, it is also embroiled in a legal battle over the employment status of its drivers. It is also appealing a ruling that would require its drivers to take English tests, has been accused of sex discrimination, and needs to find a new UK boss.
Here’s the full email:
A quick update
No doubt you’ll have noticed that Uber is still here in London. That said, we understand that you may have some questions about our future in the city.
Earlier this week, our new CEO had a constructive meeting with TfL and we hope to continue discussions in the coming weeks. While these talks happen and our legal appeal is processed, we’ll still be operating in London. So you can still get a reliable ride, whenever you need it.
On behalf of our whole team in London and the thousands of licensed drivers who use our app, thank you for your support – it means a lot to us. We’re determined to make things right and keep this great city moving.
The Uber London team