Some wireless carriers are letting customers return the replacement Samsung Galaxy Note 7, following a report that one caught fire and caused an evacuation on a Southwest Airlines flight Wednesday.
A Sprint spokesperson told Recode that the carrier will allow customers to return replacement Note 7s while Samsung and authorities investigate the incident. You can exchange it for any device Sprint sells.
AT&T will also let you exchange your replacement Note 7 for any device, according to a company spokesperson.
A spokesperson for T-Mobile said you can only return the replacement Note 7 within 14 days of purchase, per the company’s standard return policy. However, T-Mobile can override the 14-day return policy if a customer is concerned about the recent Note 7 fire reports.
Finally, Verizon will allow Note 7 exchanges as well.
Samsung formally recalled the original Note 7 on September 15 following several reports of fires, injuries, and damage to property. The company said all phones sold after September 15 would be safe to use.
But the owner of the device that caught fire on the Southwest flight told The Verge and Reuters that he purchased a replacement Note 7 after September 15. If that’s actually the case, it means even phones that Samsung said aren’t at risk of catching fire could still have the battery defect. Bloomberg reported that Samsung may have to issue a second recall.
A Samsung spokesperson told Business Insider the company can’t confirm that the Note 7 that caught fire on the Southwest flight was a replacement device until it’s able to retrieve it from authorities. An investigation is still underway.