- Reuters/Erik De Castro
In September, Samsung was forced to issue a global recall of Note 7 devices amid dozens of reports that a faulty battery was causing them to explode. Over the past several days, five different reports have indicated that the replacement Note 7 devices were plagued by the same problem.
In the wake of the reports of Galaxy Note 7 devices catching fire, AT&T, T-Mobile, and Verizon are making exceptions to their exchange policiesand letting people return their replacement phones for different devices.
Samsung did not immediately respond to a request for comment.